Description
Tree Specs
Certifications
Our Christmas trees are UL certified, ensuring they meet the highest safety and quality standards. UL (Underwriters Laboratories) certification guarantees that our trees, including pre-lit options, have been rigorously tested for safety, particularly in terms of electrical components and fire resistance.
Warranty
We offer a 2-year structural warranty from the date of purchase to ensure the durability and integrity of your tree. This warranty covers any issues related to the tree's structure, such as damaged parts including branches, hinges, and stands. However, please note that certain aspects are excluded from the warranty, such as flocking, loose tips, minor shedding, and isolated burned-out bulbs. For issues related to lighting, you can contact us directly for further assistance. Read more about our product Warranty here.
Shipping Information
All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or e Packet depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
Return and Refund Policy
Hearth & Fir accepts returns/exchanges within 30 days of delivery, as long as the request is made before December 20th. Items must be in original condition, and shipping/handling fees apply. Refunds are processed to the original payment method, with deductions for return shipping. Defective items may qualify for waived fees after completing a warranty claim. For full details, click here for the complete return policy.
